Knowledge Base

How Knowledge Training Works

Our AI reads your content and uses it to answer your visitors' questions accurately.

Document Upload

Upload PDFs, Word docs, and text files

PDF

DOCX

DOC

TXT

• Upload up to 50 documents per bot
• Max 10MB per file
• Documents are processed automatically
• Content is indexed for quick retrieval

Website Crawling

Automatically import content from your website

HTML pages

Blog posts

Product pages

• Enter your website URL
• Choose pages to include/exclude
• Set up automatic sync schedule
• Updates are processed daily

Manual Q&A

Add custom question and answer pairs

Direct input

CSV import

Bulk upload

• Perfect for FAQs
• Import from spreadsheets
• Edit and refine anytime
• Set answer confidence levels

Conversation Learning

Train from real customer conversations

Chat history

Support tickets

Email threads

• Review and approve answers
• Build from real interactions
• Continuous improvement
• Flag incorrect responses

Best Practices

• Keep content up-to-date and accurate
• Use clear, simple language in your knowledge base
• Include common variations of questions
• Review AI responses regularly and provide corrections
• Start with your most frequently asked questions
• Test your bot thoroughly after adding new content

Start Training Your AI

Go to your dashboard to add content to your knowledge base.