One inbox your whole team can work from

Website chat and messaging apps land in one list. The assistant answers first; the team sees what needs a person and takes over in one click.

Product, Shared inbox

A day in the inbox

Point Chatmefy at your website, upload PDFs, add your own answers. Every reply shows its source, so you can check it.

NNorthwind Bikes

DSM

Ryan Cole

via Telegram

Resolved

I tried a helmet on at home. Can I still return it?

Assistant

Yes, within 30 days, as long as the inner lining is unmarked and the tags are still on.

Source: Returns policy.pdf, page 2

And when do I get my money back?

Assistant

Within five working days after we receive it, back to the card you paid with.

Source: Returns policy.pdf, page 2

Perfect, thanks!

Resolved by the assistant

Assistant is replying

Mine, Unassigned, Bot, All: Views that match how a small team works: what is yours, what nobody has picked up yet, what the assistant is handling, and everything at once.
Take over in one click: Open any chat and reply. The assistant steps back as soon as a person writes, and the customer sees one continuous conversation.
Notes only the team sees: Leave a private note next to the customer's messages: what they ordered, what to offer, who should follow up.
Live updates: New messages, handoffs and replies from teammates appear without refreshing, so two people don't answer the same customer.
Contact details at hand: Name, email, phone, language and lead score sit next to the chat, and the full history is one click away.

Add one line of code, point the assistant at your website, and it starts answering. Your team steps in when it matters.