For online stores
Most shop questions repeat: is it in stock, when will it arrive, can I return it. Let the assistant answer them from your pages and policies, and keep the team for the orders that need a person.
Solutions
What your customers ask
Is this in stock in my size?
When will my order arrive?
Can I return something I tried on?
Do you ship to my country?
Point Chatmefy at your website, upload PDFs, add your own answers. Every reply shows its source, so you can check it.
NNorthwind Bikes
Resolved by AI today 215
DSM
RCResolved
Ryan Cole
via Telegram
I tried a helmet on at home. Can I still return it?
Assistant
Yes, within 30 days, as long as the inner lining is unmarked and the tags are still on.
Source: Returns policy.pdf, page 2And when do I get my money back?
Assistant
Within five working days after we receive it, back to the card you paid with.
Source: Returns policy.pdf, page 2Perfect, thanks!
Resolved by the assistant
Assistant is replyingThe assistant is handling this conversation
- Answers from your policies
- Point it at your product pages, delivery and returns policy. It answers in the customer's language and says when it isn't sure.
- Buyers stand out
- Questions about price, stock and delivery dates raise the lead score, so the team sees who is about to buy.
- A person for the tricky ones
- Order problems and special requests go to the team, with the whole conversation in front of them.
Other businesses
Answer every customer, starting today
Add one line of code, point the assistant at your website, and it starts answering. Your team steps in when it matters.