Creating Your First Bot

Follow this guide to create a fully functional AI chatbot that represents your business perfectly.

Start the Bot Creation

From your dashboard, click the "New Bot" button in the top right corner, or navigate to Bots → Create New Bot.

Tip: You can create multiple bots for different purposes—e.g., a sales bot for your main site and a support bot for your help center.

Choose Your Bot's Identity

Give your bot a name and personality that matches your brand:

Bot Name

Choose a friendly, memorable name. Examples:

• • Alex — Friendly and approachable
• • Support Team — Professional, team-based
• • Luna — Creative and unique
• • [Your Brand] Assistant — Brand-focused

Bot Description (Internal)

Add a description for your team to identify the bot's purpose. This isn't shown to visitors.

Configure Welcome Message

Set up the first message visitors see when they open the chat:

Good Examples

• "👋 Hi! I'm here to help. What can I assist you with today?"
• "Welcome! Ask me anything about our products or services."
• "Hello! Looking for something specific? I can help!"

Avoid

• ❌ Too long or overwhelming
• ❌ Technical jargon
• ❌ No clear call to action
• ❌ Being too formal or robotic

Select Your Bot's Purpose

Choose the primary use case for your bot. This helps optimize responses:

Customer Support

Answer questions & troubleshoot

Lead Generation

Qualify & capture leads

Sales Assistant

Product info & recommendations

Choose Tone & Personality

Select how your bot should communicate:

Customize Appearance

Make your bot match your brand:

• Primary color: Match your brand colors
• Avatar: Upload a custom icon or use initials
• Position: Bottom-left or bottom-right
• Button style: Rounded or square

Preview your changes in real-time before saving.

Add Quick Replies (Optional)

Add suggested quick replies to help visitors start conversations:

Pricing

Book a Demo

How does it work?

Contact Sales

Quick replies appear below the welcome message and make it easy for visitors to start common conversations with one click.

Save & Deploy

Click "Create Bot" to save your configuration. You'll be taken to the bot settings page where you can:

• Copy the installation code
• Add knowledge base content
• Configure integrations
• Set up lead capture

Pre-Launch Checklist

Bot name and avatar configured

Welcome message is clear and inviting

Quick replies added for common topics

Colors match your brand

Knowledge base has initial content

Tested on your website

Notifications configured

Your Bot is Ready!

Now make it smarter by adding knowledge and configuring advanced settings.